Freight broker training should include the importance of checking out the carrier, along with how to do it. But in the art of freight brokering, brokers/agents have a tendency to forget this for whatever reason. NEVER forget to do this no matter what the circumstance. Why?
Ok, let's look at a little situation here:
You have just been handed a reefer load that has to be loaded and You have exhausted all of your available trucks with no luck.
Then all of a sudden a truck calls you wanting the load. You send him your information, he sends you his, you work out the rate, and BAM... you load the truck, mission accomplished. The next morning you call the driver to check on things and he doesn't answer. No big deal, you leave a voicemail an hours later and you still haven't heard from the truck so you call back and leave another voice mail.n
and the driver hasn't made his check call yet. You call again and this time you get him. He says he was in the shower and by the way, he needs an advance. You are not in the habit of giving advances, but you do it.
The next morning you go through the same thing except this time the driver is running 2 hours late, he over slept but he can still make the delivery appointment. Fifteen minutes past delivery time, the consignee is calling you to find out where his freight and your truck are. Forty-five minutes later you are explaining to the consignee how the driver misread the appointment time. YOU should have taken the time to check out the carrier. Late and missed appointments have been documented in his carrier performance comments record. Proper freight broker training should include important scenarios like this. Visit our site
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